Terms of service

Valet Beauty

By accessing or purchasing from Valet Beauty, you agree to the following Terms of Service. Please read them carefully before using our website or purchasing our products or services.

1. General Conditions

Valet Beauty reserves the right to refuse service to anyone for any reason at any time.

You agree not to use our products, services or website for any unlawful purpose or to violate any applicable laws.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have permission from a parent or legal guardian.

Our products are intended for professional use or for individuals undertaking professional training.

3. Product Use & Disclaimer 

All lash products, tools, adhesives, liquids, creams and gels sold by Valet Beauty are intended for professional or trained use only.

By purchasing from Valet Beauty, you acknowledge that:

  • You are responsible for proper product use and application
  • Patch testing is recommended where applicable
  • Valet Beauty is not responsible for reactions, injuries or damages caused by misuse, incorrect application or failure to follow proper industry standards

Results may vary depending on individual use and technique.

4. Orders & Pricing

All prices are listed in AUD unless otherwise stated.

We reserve the right to:

  • Correct pricing or listing errors
  • Cancel orders due to errors, suspected fraud, or stock availability
  • Limit or refuse orders at our discretion

If your order is cancelled, you will be refunded in full.

5. Shipping & Delivery

Shipping timeframes provided are estimates only and may vary due to external factors.

Valet Beauty is not responsible for delays caused by postal carriers, incorrect address details, or events outside our control.

6. Returns & Refunds

Our Returns & Refunds Policy forms part of these Terms of Service.

Due to hygiene and safety reasons, we do not accept change-of-mind returns or exchanges on lash products, tools, liquids or opened items.

This does not affect your rights under Australian Consumer Law as outlined by the Australian Competition and Consumer Commission.

7. Faulty or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us with your order number and clear photos so we can assess and arrange an appropriate remedy.

8. Digital Products & Courses

All digital products and courses are:

  • Non-refundable once accessed or downloaded
  • For individual use only
  • Not to be shared, copied, resold or distributed

Course materials remain the intellectual property of Valet Beauty.

We do not guarantee specific results or income from completing any course.

9. Intellectual Property

All content on this website - including text, images, branding, course materials and graphics - is owned by Valet Beauty.

You may not copy, reproduce or distribute any content without written permission.

10. Limitation of Liability

To the maximum extent permitted by law, Valet Beauty is not liable for indirect, incidental or consequential damages arising from the use or misuse of our products, services or website.

11. Indemnification

You agree to indemnify and hold Valet Beauty harmless from any claim or demand arising from your breach of these Terms or misuse of our products.

12. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect immediately upon being published on our website.

13. Governing Law

These Terms of Service are governed by the laws of Australia.

14. Contact Information

For any questions regarding these Terms, please contact us via our website or email.